Customers may experience problems with credit card payment due to an outage at Sagepay. Please contact us if this happens.
About UsTemperature Indicators Ltd is completely dedicated to providing you with a high quality product that is reliable, accurate and competitively priced. If you have any suggestions, feedback or comments please email us.
Our Contact details:
Temperature Indicators Ltd
The Old Bakery, Ashley Gardens Rusthall Tunbridge Wells Kent TN4 8TU United Kingdom
Phone: 01892 514444
Fax: 01892 514411
Email: sales [at] temperature-indicators [dot] co [dot] uk
VAT Registration Number: GB483596009
Company Registration Number: 02295848
Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America, Europe or anywhere else, place your order and your credit card company will convert the transaction to US Dollars, Euros or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling*Free UK Delivery takes approximately 3-5 working days
We always try to keep a balance between the quality of the delivery services we use and the price. Our smallest items will often be sent by post or UPS. Any orders that are bigger than approx 25kg often need a pallet and will often be shipped by a cost effective roadfreight service to UK and European destinations. Anything that needs to be shipped outside Europe will be sent either with UPS (<25kg approx) or airfreight (>25kg), according to size. If you have any questions at all about shipping before you place your order, please contact us by email
Delivery ScheduleWe deliver your order right away. We will normally ship your order to you in 5 business days. International orders are generally received in under 10 days.
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We aim to ship back orders within 28 days.
Tax ChargesFor orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card SecurityWhen the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
GuaranteeWe guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. If it doesnt work how we say it should, send it back, well credit it. If you have any queries before you order about how to use a product or when and how it will work, email us and check first. We have vast experience of many different applications of our products and can guide you towards making the correct purchase decision, telling you if the labels wont work and giving you a few different cost options to enable you to make an informed choice. We like to think thats how we differentiate ourselves from the competition - we are very proud of our reliability record and work hard to keep it.
Reaching UsIf you need to reach us, please email us. Alternatively, you can call on +44 (0) 1892 51 44 44 or fax us on +44 (0) 44 1892 51 44 11 or write to us at The Old Bakery, Ashley Gardens Rusthall Tunbridge Wells Kent TN4 8TU United Kingdom
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These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
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Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm